Products

  • You can find the complete list of ingredients for each product in the “List of Ingredients” tab on its product page.

  • The PAO, the Period After Opening, varies depending on the product.

    It is printed on the packaging of all our products (in the form of a pictogram representing an open jar indicating a number and the letter "M").

  • Our products have not been specifically evaluated for pregnant or breastfeeding women. As a precaution, we therefore cannot recommend them during this period. However, there are no known contraindications. If you have any doubts, we advise you to consult your doctor.

  • Our products have not been evaluated on people undergoing chemotherapy. Therefore, we cannot recommend the use of our products during chemotherapy or other cancer treatments, as they have not been tested in this context. Please consult your doctor.

  • Only our range of children's water-based nail polish and bitter nail polish can be used on children from 3 years old, and 4 years old for bitter nail polish.

    You will also find a selection of children's accessories (scissors, nail clippers) for adult use. As a precaution, we prefer not to recommend the use of other Vitry products on your children.

  • Many of our stainless steel accessories are manufactured in our workshop in France. These include tweezers, nail tweezers, skin clips, scissors, and more.

    The label "Made in France" is included on our relevant products.

  • If you encounter a problem with a stainless steel accessory manufactured in our workshops in France and wish to benefit from the lifetime warranty, nothing could be simpler:

    Write to us at adv@vitry.com with the following information:

    - the product concerned
    - the problem encountered
    - photos of the product

    Our teams will get back to you as soon as possible to explain the procedure.

Orders and payment

  • Once your order has been confirmed, you have only a few minutes to request a cancellation. Modifications are not possible.

    You can request an order cancellation via this form or by emailing bonjour@vitry.com

    Beyond this period, your order is automatically processed and sent to our warehouse to be prepared and shipped as soon as possible. Therefore, we are unfortunately no longer able to modify or cancel it.

    If your order has already been delivered and you do not wish to keep it, you can, of course, return it to us in accordance with our return policy.

  • We accept bank cards, PayPal, Apple Pay.

  • Before opening your package, please check for damage or tampering, and take photos of the exterior and contents. Then, contact us through our contact form and we'll find a solution for you!

  • Here are some steps to check to resolve the situation:

    1. Your bank card:

    - Make sure the expiry date has not passed.

    - If it's a new card, you sometimes need to make a withdrawal or payment in store before you can use it online.

    - Also check your card limit if your order amount is significant.

    2 - Did you receive the 3D Secure code?

    For most payments, a 3D secure code is required by your bank.
    Make sure you have received the code on your phone and entered it within the allotted time.


    3. Still stuck?
    Contact us directly, specifying:

    - A screenshot of the displayed error

    - The browser used (e.g., Safari, Chrome…)

    - The chosen payment method

    Our team will respond as soon as possible to resolve the situation.

Delivery

  • Orders are usually shipped within 2 business days. Delivery times then depend on the carrier and the chosen delivery method (home or collection point).

  • For delivery within Metropolitan France:

    Home delivery: €5.90
    Pickup Point: €4.90

    Free delivery is offered for orders over €40.

  • Yes, you will receive an email from the carrier with your tracking number when the order is shipped.

  • For the moment, we only deliver to mainland France.

Returns and refunds

  • You have 14 days to return an unopened, unused item in its original packaging.
    Please fill out this return form and include it in your package.

    Address to send the package to:
    Vitry
    15 Rue de la Communauté
    44140 Le Bignon
    France

    Return shipping costs are the responsibility of the customer.

    Once the package is received and inspected, we will issue a refund within 7 business days to the same payment method used.

  • You will be refunded once the product has been received and inspected. The refund will be processed within 7 business days via the original payment method.

  • Yes, the return shipping costs are the responsibility of the customer.

Promotions, loyalty & referrals

  • Club Vitry offers many advantages:

    • 1 point per euro spent, which can be converted into promo codes
    • A gift on your birthday (if your date of birth was entered at least 30 days before your birthday)
    • Bonus points for certain actions: following our Instagram account, sharing a product review…
    • New status levels are unlocked as you make purchases, allowing you to unlock even more benefits.

    You can absolutely place an order without creating an account, but only registered accounts can accumulate points and benefit from the loyalty program.

  • Once the payment has been validated, we unfortunately cannot take into account the addition of a promotion.

  • Once your basket is ready, proceed to the order validation step.

    You will see a “Promo code” field: simply enter it, then click on “Validate”.

    Namely:

    • Only one promo code can be used per order.
    • The codes cannot be combined with each other.
    • If you have two promo codes, you can choose which one you prefer to use.

  • €10 for you, €10 for your godchild! Give your loved ones a beauty routine.

    How it works:

    - Are you the godfather?

    Log in to your account

    Go to the loyalty account page and enter your friend's (referral's) email address.

    Once your godchild has placed an order of at least €40, you will automatically receive a €10 voucher to use on your next order.

    - Are you the godson?

    You will receive an email from your friend (sponsor).

    Click on the link in this email: you will be redirected to our website.

    A pop-up will automatically open with your personal discount code.

    Use this code when paying for your first order of €40 or more: you will immediately receive a €10 discount.

    The sponsor's voucher is only unlocked when the referred person has completed their order of at least €40.

  • Every purchase earns you points. These points are cumulative and can be converted into discounts on your future orders. Your points can be used directly from your shopping cart, and you can choose whether or not to use them. For more information, please visit your customer account.

  • You can earn points in several ways: by placing an order, creating an account, subscribing to our Instagram account, sharing a review, etc.

    Find all the details here .