Other items benefit from this guarantee by extension, they are identified by the "lifetime guarantee" logo .
When returning a product, an appraisal will be carried out to determine if the item has been used for the intended purpose.
The guarantee does not apply to malfunctions or breakages due to customer handling errors.
Ex : for ceramic nail files, we guarantee the quality of the filing of our files, we do not guarantee them if they break after a shock or a fall.
The customer (or the pharmacist) can directly send back the defective item for repair or exchange to the following address:
VITRY – Service ADV – 15 rue de la communauté – 44140 LE BIGNON - France
It would be very much appreciated if you could specify:
- The reason of the return,
- The address to which we must return the repaired item.
We cover the cost of repair, refurbishment and reshipment.