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The VITRY "Lifetime guarantee"

Products concerned


This guarantee covers all items made of stainless steel, stamped VITRY.

Other items benefit from this guarantee by extension, they are identified by the "lifetime guarantee" logo .

What does "lifetime guarantee" mean?


By the term "lifetime guarantee", VITRY undertakes to carry out repairs and / or exchanges, allowing the customer to retain, for life, a product in good working order.

Restrictions


The lifetime guarantee can only apply if the item has been used for the intended purpose.

When returning a product, an appraisal will be carried out to determine if the item has been used for the intended purpose.

The guarantee does not apply to malfunctions or breakages due to customer handling errors.

Ex : for ceramic nail files, we guarantee the quality of the filing of our files, we do not guarantee them if they break after a shock or a fall.

How to use "lifetime guarantee"? ?


The pharmacist can exchange the defective item directly to his customer.
The pharmacist will then give the defective product to our sales representative who will exchange it.

The customer (or the pharmacist) can directly send back the defective item for repair or exchange to the following address:

VITRY – Service ADV – 15 rue de la communauté – 44140 LE BIGNON - France

It would be very much appreciated if you could specify:

- The reason of the return,

- The address to which we must return the repaired item.

We cover the cost of repair, refurbishment and reshipment.